Conexión Comercial pertene al Grupo Empresarial Koguryo Colombia EU que es el distribuidor oficial para Colombia de los productos Daedo.
1. PASOS PARA EL PROCESO DE SU COMPRA
1.1. ESCOGENCIA DEL PRODUCTO A COMPRAR
1.1.1 Nuestra página le ofrece la posibilidad de elegir su producto con respecto a color y talla donde luego aparece el precio de su producto.
1.1.2. En la descirpción en la parte inferior tiene una guía de tallas que le apoyara en la elección correcta para su compra.
1.1.3. También antes de iniciar su compra le damos las condiciones de envío o despacho que son pago al cobro (pago contra entrega)
1.1.4 El pago del costo de la mercancía no incluye el valor del seguro sobre el envío y en el caso de presentar hurto o perdida no se podrá reembolsar ni reenviar los productos adquiridos.
1.2. APROBACIÓN DE SU SOLICITUD DE PEDIDO
1.2.1. Debe verificar que la liquidación de su pedido corresponda a su solicitud antes de realizar el pago.
1.2.2. Revisar que el pedido este a su nombre y que la dirección y teléfono sean los registrados por usted. En caso de requerir una actualización por favor indicarla previamente, ya que con estos datos se realiza la facturación electrónica ante la DIAN que se envía a su correo electrónico registrado.
2. PAGO DE SU PEDIDO
2.1. MEDIOS DE PAGOS
2.1.1 Pagos a través de PSE o enlace de pago:
- Scotiabank Colpatria: https://www.banco.colpatria.com.co/PagosElectronicos/Referencias.aspx?IdConvenio=11630
2.1.2 Transferencias bancarias:
• A Bancolombia en cuenta de ahorros No. 58901431581 a nombre de Conexión Comercial JP SAS, NIT. 901046207-4
• A ScotiaBank Colpatria en la cuenta de ahorros No. 1010772598 a nombre de Conexión Comercial JP SAS, NIT. 901046207-4.
2.1.3 Link de pago:
• Escribirnos a nuestra linea de WhatsApp +573105834607 su correo electrónico y se le envía el link a su correo con una vigencia de 3 días.
2.1.4 Botón de pago en página web:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
